Health Gauge and Your Privacy
- how and why we collect, use, and sometimes disclose your Personal Information
- how you can access your Personal Information that we hold
- how we keep your Personal Information safe
- who to contact if you have questions or concerns about your privacy.
means Health Gauge mobile and any related online applications operated by Health Gauge.
means your mobile device, wearables, smart scales and any related health monitoring devices connected to the Service that collects data from the user.
Personal Health Information
means any medical record that can be used to identify an individual and that was created, used, or disclosed to a covered entity in the course of providing a health care service.
means recorded information about an identifiable individual.
means small files stored on your device (computer or mobile device).
means data collected automatically either generated by using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Information We Collect
Health Gauge asks you to provide Personal Information that is necessary to support your use of our Service. This includes:
- First and Last Name
- Email Address
- Phone Number
- Height and Weight
- Skin Color, which aids in adjusting the light intensity for skin tone, and helps improve the accuracy of measurements.
- Personal Health Information and History
- Biometric Data including heart rate, heart rate variability, blood pressure, diastolic and systolic blood pressure, activity, and sleep activity monitoring
- Identification of your health care professionals (as directed by you)
- Interactions with your health care professionals through this Service
- Your non-recoverable password (stored in a coded format only)
- Payment and card information is not stored by Health Gauge; however, third party payment processors may retain this information in accordance with their privacy policies and terms
- Images or photos you choose to upload and save to the Service (See “Camera Permission” for more details)
- Location to support a wireless connection between the Service and your Connected Devices. (See “Location Access” for more details)
When you access the Service with a mobile device, Health Gauge may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile or other pertinent operating system information, the type of mobile or computer Internet browser you use, and other diagnostic data. This information is used temporarily to manage the user interface only.
Unique Health Gauge device (e.g. watch) identifiers may be used to validate that each device is operating properly.
Information Obtained Automatically – Cookies
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service. Cookies are used to enhance the user experience; for example, so you do not have to re-enter information.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies to operate our Service
- Preference Cookies to remember your preferences and various settings
- Security Cookies for security purposes
How We Use Personal Information
Health Gauge uses your Personal Information for the following purposes.
Promote Positive Lifestyle Choices
Health Gauge uses your Personal Information to promote the benefits to your health of making positive lifestyle choices. Users can opt-in to see health trends and observe the impact of their lifestyle decisions.
Provide and Maintain our Service
Health Gauge uses your Personal Information to provide and maintain the Service and to allow you to participate in the interactive features of the Service that you choose.
Communicate with You
Improve our Service
Health Gauge uses Personal Information to analyze and improve our Service, monitor the usage of our Service, and to detect, prevent, and address technical issues.
Foster Communication with Your Health Care Professionals
Health Gauge uses Personal Information to support your communication with your health care professionals, as directed by you.
Any Personal Information used for research purposes will only be used in an anonymized format.
How We Share Personal Information
Health Gauge does not sell your Personal Information for any reason. We do not share or disclose your Personal Information except in the limited circumstances described below as directed by you:
- to meet or comply with any applicable law, regulation, legal process, audit or enforceable request from a government agency or regulatory body
- when you consent or direct us to share with pre-identified third parties including your health care professionals.
- to fulfill any reporting or audit requirements in the event of changes to Health Gauge corporate status.
You may revoke your consent to share your Personal Information at any time by sending an email to email@example.com
. If you delete the Application from your phone, all the data will be deleted from your phone. To delete your account, you may send an email to firstname.lastname@example.org
. There will be a 30-day hold period unless you notify us to delete it immediately.
Health Gauge may employ third party companies and individuals to facilitate our Service (e.g. health care professionals and coaching service providers), maintain our services, or assist us in analyzing how our Service is used. These third parties may have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use your Personal Information for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service (in a non-identifying format), or to provide system support services to the user for dashboards used in presenting information and analysis as directed by you.
Storage of Personal Information
Your information, including Personal Information, will be stored using MedStack Cloud Services and/or AWS Cloud Services in either Canada or the U.S. based on geographic and regulatory requirements. Information on MedStack security can be found at https://medstack.co/
Where required, hosting will also be provided in other jurisdictions.
Links to Other Sites
Safeguards in Place to Protect Personal Information
Health Gauge works hard to keep your data safe. Health Gauge protects your Personal Information by making reasonable security arrangements against risks such as unauthorized access, collection, use, disclosure, or disposal. Security measures have been integrated into the design, implementation, and day-to-day operating practices as part of Health Gauge’s commitment to the protection of the Personal Information it holds
Health Gauge uses a combination of technical, administrative, and physical safeguards to protect your Personal Information.
The security of your data is important to us but be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have a security-related concern, please contact email@example.com
Access to, Accuracy, and Correction of Personal Information
By logging in to your account you can access much of your Personal Information. By using your account settings, you can change the Personal Information that you have provided.
By turning on the camera permission, you are providing Health Gauge access to your camera and captured images and videos stored on your mobile device, computer, or other device used to access the Service. Only the images that you choose to upload and save will be stored by the Service. Images will be used for profile picture and for tagging moments in time that the individual choses to save. You may choose to revoke consent to the camera permission at any time. If you choose to revoke consent for camera permission, you will no longer be able to upload or save images to the Service.
By turning on your location access, you are granting the Service access to your Connected Devices to enable device pairing. Health Gauge may also derive your approximate location from your device for use in Service features, including tracking your distance traveled and your elevation. You can always remove Health Gauge’s permission to your location using your mobile device settings. If you do not provide the Service with access to your Connected Devices, we will not be able to connect to your Connected Devices and Health Gauge will no longer appear in the scan when attempting to pair a Connected Device.
How to Close an Account and Delete Personal Information
You may delete your account at any time through your personal profile. When you delete your account there will be a 30-day holding period where you can undo the delete and re-establish your account. To delete your account, you may send an email to firstname.lastname@example.org
. There will be a 30-day hold period unless you notify us to delete immediately
You can download a CSV (text) version of your information for your personal use.
All registration and health related information that has been provided will be managed in accordance with the Data Retention requirements below.
Health Gauge retains your Personal Information for as long as you are registered for the Service. Your health data will be retained for one month after your close your account and then completely deleted. A record of your financial/payment information, collected by our third-party service provider, will be maintained for a minimum of 7 years after your last payment is made.
Compliance with Privacy Laws
Health Gauge complies with applicable laws and regulations (i.e., HIPAA, PIPEDA, GDPR) of the relevant jurisdiction within which Health Gauge operates at any given time (the “Applicable Laws”). Personal Information is collected, used, and disclosed in accordance with this policy and all Applicable Laws as required by each jurisdiction. Health Gauge commits to ensuring that all Applicable Laws are reviewed regularly to ensure that any changes are reflected within its policies and practices.
Date of Last Revision:
May 10, 2021